Service Management with Bright Pattern - the Numbers are Clear

Inputs

Automated Creation of Incident Record
$
$
Automated Creation of Incident Record
$
minutes
minutes
minutes
# Incidents/wk
Automated Password Reset
%
$
minutes
# Resets/wk
Automated Notification of Outage
#
%
minutes
$
# Outages/wk
Create Incident on Any Channel
$
#
%
%
minutes
# Calls/wk

Results

Bright Pattern Cost per Month

Months to Payback

ROI

Savings/Week by IT Process with BP

Savings by IT Process Area

Additional Hours Service Desk has Available per Week

ROI details



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Service Management with Bright Pattern

#/weekmetricCurrent Cost/weekSavings to Service Desk/WeekSavings to Employees/WeekTotal Savings/WeekOR Additional Time Service Desk Has Available/Week (hours)
Automated Creation of Incident Record100# Incidents$2 200$440$183$6233.3 hours
Automated Password Reset200# Resets$4 400$1 100$0$1 1004.2 hours
Automated Notification of Outage2# Outages$6 000$3 600$480$4 08012 hours
Create Incident on Any Channel80# Calls to Service Desk$1 760$713$80$7931.4 hours
Savings with Bright Pattern$14 360$5 853$743$6 59620.9 hours